Policies

Payment

Payments are made by secure online Bank of America merchant services. We accept Mastercard, Visa, American Express, Discover Card, or Checks.

shipping

All orders will be shipped via FedEx. 

Standard Shipping: $25 flat fee. Must weight between 0lbs- 10lbs. Ships within 5-10 business days via FedEx Ground.

Heavy Standard Shipping: $30 flat fee. Weighs between 10lbs.- 20lbs. Ships within 5-10 business days via FedEx Ground.

Expedited Shipping: $50 flat fee. Ships within 1-3 business days via FedEx Ground.

International Shipping: Starting at $50. Rate may change based upon location. You may be notified if shipping is more than $50, and billed separately once order is complete. Ships within 5-10 business days via FedEx Ground. 

Any orders received on Saturday or Sunday will be processed the following Monday. We can provide tracking information upon request.

returns

ALL SALES ARE FINAL. If you ordered something in error, please contact us at sales@twineandtwigstyle.com upon receipt of goods. If something is damaged during transit, please contact us within 5 days of receiving your order. 

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